Customer FAQs

 

What if I receive the artwork and change my mind?
We want you to be satisfied with your purchase. You may return any item within 7 days of receiving it. You will receive a full refund of the purchase price, including original shipping charges, in the same form of payment used to place your order. We do not cover return shipping costs.

What should I do if I receive a damaged piece of art?
Our artists follow professional packing and shipping guidelines, so damage is rare. If the artwork appears damaged, take photographs and email them to info@americanartwork.net within 3 days of receipt. You will receive an email with return instructions, and a full refund.

How do you ship artwork?

All artwork is packaged with bubble-wrap and cardboard boxes, then shipped via FedEx, UPS or USPS. More fragile pieces arrive double-boxed, large paintings are sometimes crated. Jewelry arrives in a gift box and is usually double-boxed.

Once I purchase a piece of art, when will it arrive?
Artwork is typically shipped within 5 to 7 business days. Once your artwork is shipped, please allow 3 to 6 more business days. You will receive an email with a tracking number so that you can see exactly when your art will arrive.

How much does shipping cost?
There is no addition charge for shipping within the United States. Shipping is included in the purchase price.

Do you ship outside the United States?
We currently ship within the US. If you live outside the US and want a price for shipping for a particular piece, email info@americanartwork.net.

What forms of payment do you accept? Will I be charged tax?
Checkout is through PayPal or credit card. You do not have to have or start a PayPal account to checkout using a credit card. Accepted credit cards are: MasterCard, Visa, American Express, and Discover. We never receive your credit card information, and do not store it on our server. Tax is charged on orders shipped to addresses within California.

How is artwork chosen?
We jury submissions on at the end of each month. Many of our artist have displayed their work in our juried, annual publication of the same name, American Artwork.

How do I search for and purchase art?
At the top of every page, you will find a keyword search bar and search links organized by medium, size, and color. If you don't find what you like by browsing, try a search.

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